Shipping

Thank you so much for visiting us at Couples Playthings. We look forward to assisting you!  Customer service is extremely important to us and we strive to give each of our customers 100% satisfaction. If you have any questions, please contact us at customerservice@couplesplaythings.com. 

By placing an order, you signify your agreement to the terms of this Shipping policy. If you do not agree to this policy, please do not place an order.  Please also review the Terms & Conditions of Use of this Site, to which this Shipping policy forms a part.

Packaging

All orders are shipped discreetly in plain boxes or envelopes. There are no clues on the outside of the box as to the contents. Please feel safe having your shipment sent to your home or alternate address. 

Shipping Locations

We currently ship merchandise to locations within the United States including Hawaii and Alaska and all U.S. territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau,  Puerto Rico, and Virgin Islands). We are not responsible for ensuring that the product(s) you have ordered is legal in any specific location; you are responsible for compliance with local laws. 

Delivery Options and Costs

• Standard: (3 to 7 business days) $11.95, or free for orders $100 & over

For any other shipping methods, please feel free to contact us at customerservice@couplesplaythings.com and we can run a real-time quote for you before placing your order. A separate invoice will be sent for expedited shipping and orders will be fulfilled upon receiving payment for both the item and shipping costs. For larger orders (5 or more items), please contact us prior to ordering to ensure all products are still available due to high order volume. 

Order Fulfillment & Shipping Guidelines

• Shipments are processed on business days, normally Monday-Friday. Weekends and U.S. federal holidays are not considered business days. 

• We will make every attempt possible to ship all orders the same day if the order is placed before 11am CST, Monday through Friday. If the order is not able to ship the same day, it will be shipped within 48 business hours after receiving your order.

• Orders placed on non-business days will be received and processed within 48 hours of the next business day (example: an order placed on a Saturday or Sunday will be processed by end of business the following Monday or Tuesday).

• Shipping expectations begin at the time of order fulfillment, not when the order is placed. 

• Fulfillment of Liberator products may take an additional 5 - 10 business days as these products are made at the time of order. 

In rare cases, transit delays may occur (ie: inclimate weather, natural catastrophes, increased shipping volume during major holidays). We are not responsible for service commitments or delays by the carriers, such as the U.S. Postal Service, FedEx, or UPS. Transit times are estimated by the carriers and not guaranteed.

All shipments will be assigned a tracking number, which will be provided to you by email once your order has been processed. Once the tracking number has been assigned, please allow up to 48 hours for the tracking information to become available.

***Due to COVID-19, there may be a delay in fulfillment and/or delivery times due to order volume and staffing restrictions mandated by the government.***

We are not responsible for lost or stolen packages once shipping confirmation shows as "delivered." To prevent lost or stolen packages, please contact the carrier prior to delivery to make alternate delivery arrangements. We reserve the right to replace the item or issue a refund at our sole discretion.