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FAQ's

 

Product Questions

 

Why should I shop at Couples Playthings?


We strive to become America’s #1 website designed for couples sexual health and intimacy. Couples Playthings offers competitive prices on some of the very best sexual health and wellness products available on the market. In addition to our low prices, we’ve done a lot of product research and only carry high-quality, body-safe, and unique products. Not only do we sell amazing products, we’ve also included an extensive articles section discussing various couples-related sexual topics. We use many of the products that we sell in our own relationship and have written our own unbiased product reviews with the intent of helping you make an educated buying decision. Our primary goal is to make you and your partner’s sexual relationship the best it can be!

 

 

 

Ordering Questions

 

I placed an order for an item that appeared to be in stock, why did I receive notification that it is not in stock?


In rare cases, inventory updates may not occur immediately causing an inaccurate inventory count. Since we have multiple distribution centers, we always check with each of them to see if they have your item in stock. If the item is truly out of stock, we will cancel and refund that part of your order. If any product alternatives are available, we may suggest another product. Occasionally, an item is simply not available from any of our sources either because of a production issue or a discontinuation. If this situation occurs, we will notify you immediately and refund your order in full.

 

If my item is out of stock, can it be backordered?


There are rare occasions when an item may not be available. Our customer service department will notify you immediately if out of stock. We want you to have an opportunity to select an alternate item or we can cancel and refund that part of your order. If you would like to be notified once the item becomes available again, please let us know and we’ll contact you via e-mail when the item is back in stock.

 

Why do you need my personal information?


First and foremost, we do not share your information with any third party other than for the purpose of fulfilling your order. A correct e-mail address is necessary for us to provide you with any updates or tracking information regarding your order. A correct phone number is appreciated if there is an issue delivering your package or if we are not able to make appropriate contact via email.  On occasion, we may receive notification from our distribution center requiring additional information to be confirmed by the purchaser in order for it to ship. We prefer to e-mail our customers, however, we may need to call you if the issue is a matter of urgency. For more information, please feel free to read our Privacy Policy.

 

Does Couples Playthings offer any promotions or discounts?


We’ve done our best to offer competitive pricing. In addition to our pricing, we do offer special promotions, sweepstakes, and sales. We recommend signing up for our newsletter to stay informed with new sales, promotions, and new product releases. We also offer a Rewards Program which allows you to obtain points for current purchases that can be used for future purchases.

 

 

 

Payment Questions

 

What forms of payment do you accept?


We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept PayPal.

 

 

 

Shipping Questions

 

Do you offer free shipping?


Yes, we offer free shipping on orders of $69 or more. For orders less than $69, we charge a flat fee of $8.95. Couples Playthings reserves the right to select the shipping method for items qualifying for “Free Shipping”.  For more shipping information, please check out our Shipping policy.

 

I ordered multiple items, why are they being shipped separately?


Couples Playthings uses several distribution centers located all across the United States. Some of the items you may have ordered may not be located within the same distribution center thus the reason you’re receiving multiple shipments. Rest assured, you will only be charged shipping for the entire order and not for each individual shipment.

 

Do you ship internationally?


At this time, we only sell and ship merchandise to locations within the United States and U.S. territories, including Hawaii, Alaska, Guam, Puerto Rico and the US Virgin Islands. For more shipping information, please check out our Shipping policy. At some point we will be exploring future opportunities to do business in Canada, UK, and Europe. If you are an entrepreneur and would like to help us expand the business in these areas, feel free to contact us.

 

What carrier will be used to ship my items?


We use USPS, UPS, and FedEx for shipping. Depending on which warehouse your items are originating from, we always attempt to choose a method which will get your product to you as quickly as possible. Some of the items we sell ship directly from the manufacturer’s warehouse and will ship in the manner used by that particular manufacturer. For more shipping information, please check out our Shipping policy.

 

When will my tracking information be available?


We strive to place orders as quickly as possible after they’ve been received. If an order has been received Monday through Thursday, please allow 24 to 48 hours to receive tracking information. If the order was placed on Friday, we may not have the tracking information until the following Monday or Tuesday. If you have any questions, feel free to contact us at customerservice@couplesplaythings.com

 

 

 

Returns Questions

 

Can I return my item if I don’t like it?


No. All sales are final due to sanitary and health reasons. We strive to provide as much information as possible about every product we sell so that you can make an informed decision before purchasing.  If you have specific product questions, please do not hesitate to contact us at customerservice@couplesplaythings.com before purchasing. For more information, please refer to our Orders, Cancellations & Returns policy.

 

My item is defective, what do I do now?


Please refer to the “Returns and Exchanges" section of our Orders, Cancellations & Returns policy.

 

 

 

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